Assistant Manager Transport

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Title

Assistant Manager Transport

Business unit

IFM

Reporting to

Transport Manger/ Account Manager

Key stakeholders

IFM

Direct Reports

MIS / Billing Executive Executive - Transport Compliance Executive Transport co-ordinators Transport - Helpdesk Executive

Duties & Responsibilities

• To be strategic and oversee the site level operations
• Vendor Performance Score card to be maintained and updated every quarterly. Monthly meeting with the vendor management team and share the MOM with Senior Management team
• Ensure Vendor contract tracker summary is maintained and coordinate with Client team for renewals and revised addendums.
• Ensure all the security guidelines laid down by the client in terms of transportation for female staff are adhered to. Any deviation to be escalated to proper channel
• Monthly meeting to be arranged with SPOC’s and address the query raised.
• Prepare the Transport plan during BCM Situations and actively participate in the meeting held by the client for planning BCM Situation.
• Work closely with billing team in relation to the payment of invoices and monthly accruals.
• Ensure the monthly/weekly MI on operational summary and costs are shared with Senior Management team as per the time frame.
• Contribute to the Monthly Management Report to (Client)
• Ensure compliance of regulations / requirements of JLL management in line with regulation at Client sites
• To interact with a wide range of client staff and demands
• Provide guidance to the site team & develop strong client relationship.
• Create initiatives, new projects & minimize cost of operations
• Control on costs and ability to make the transport function efficient and effective as per industry benchmark.
• Work closely with billing team in relation to the payment of invoices and monthly accruals.
• Ensure the monthly/weekly MI on operational summary and costs are shared with Senior Management team as per the time frame.
• Mailer to be sent to the client if any operational disruptions due to any unavoidable situations affecting the production hours.
• To ensure each cab/ shuttles leaves in advance before the shift login time.
• Monitor the pick ups of the employees scheduled.
• Reports to be prepared as required by the management and the client;
• Handling all employee escalations during the shift.
• To maintain Shift Registers for Transport Security, Vendors and Drivers
• Ensure routes and trip list is created on time.
• To maintain Vehicles run to schedule and pick up all staff;
• Closure of helpdesk priority and ad hoc calls.
• Ensure SLA report (on time arrival) is prepared and submitted as per agreed procedure.
• Assist in preparing weekly shift rosters.
• Carry out routine vehicle inspections as per approved check list.
• Attending regular meeting with process/ deals on regular basis.
• Inform any kind of operational disruption, incident/accident immediately to the transport manager
• To ensure that transport staff provides timely distribution of pickup & drop list is provided to the vendors.
• To ensure that transport staff & vendors staff tracks the timely & safe pickups and arrivals of employees & service providers.
• Ensure defined travel times are met.
• Ensure accident or crisis management is addressed.
• Ensure incident reports are circulated within 24 hrs.
• To act as a single point of contact for the designated facility for all transport escalations.
• To ensure all reports, checklist, statutory compliance is always adhered.
• To ensure accuracy of the data, analyse the transport costing and highlight the management accordingly.
• To assist during audit process and provide audit report with proper justification wherever required.
• To ensure proper deductions and penalties are reviewed periodically & action taken accordingly.
• On time closure of audit findings.
• Monitor vendor performance and escalate issues as required.
• Daily Dashboard/Operation Report
• Prepare & maintain Team Attendance
• Oversee the staffing, performance, development of transport team.
• Understand the transport scope and develop specific processes & procedures to reduce cost & improve client satisfaction.
• Accomplish Key Performance Indicators as agreed with Accenture.
• Coordinate with transport city lead or Account manager on the goal setting, performance reviews, and career development plan for transport team.
• To ensure Transport Policies, Processes & procedures are adhered by all transport staff in the facility.
• To ensure necessary training plan is scheduled and train the transport team/ drivers as per schedules.

Performance objectives

The  Assistant Transport Manager / Shift In-charge  is responsible for managing all aspects of the transport service provided to the client during the shift, in particular for ensuring an efficient transport operations. Accountable for the day to day transport operations and key performance indicators along with customer satisfaction. To manage the transportation as a part of the customer fulfilment. Deliver on cost, compliance, and transportation capacity for distribution. 

Accountable for the achievement of the Transport service and key performance indicators and customer satisfaction. To manage the transportation as a part of the customer fulfilment. The Assistant Transport manager shall assist the Transport Lead Pan India or Transport India lead in terms of implementing new initiatives & innovations. The Assistant Transport manager is accountable for the achievement of transport service and achieves Key Performance Indicators, service level agreements targets and customer satisfaction.

To provide efficient and cost effective Transport service to the Client. Provide administrative support and direction to the Transport Team at Client’s Facility.  Ensure shift reporting are completed on time.

Key Performance Measures

Client satisfaction based on the efficiency and effectiveness of the service.

Continuous improvement in: Employee satisfaction, Client satisfaction; and Identification of process improvement to enhance the service to the client

Key skills

Qualification (E):       Degree / Diploma Industry type:            Hotel, IT & FM Services Overall Experience: 3 – 4 years Industry Experience: Min 2 years in Transport/Logistics Technical Skills (E): MS Office & Mail communication Generic Skills (E):     Communication, Interpersonal Behaviours:               Achievement level, Team work, Learning attitude & Positive thinking

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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