Job Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a dynamic and customer-focused Assistant Manager for our outlet in Chennai, India. As an integral part of our team, you will play a crucial role in ensuring smooth operations, maintaining high service standards, and driving customer satisfaction.
- Oversee daily outlet operations, ensuring efficient service delivery and adherence to company standards
- Manage staff scheduling, training, and development to maintain a high-performing team
- Handle financial responsibilities, including cash management, inventory control, and cost optimization
- Implement and maintain customer service excellence, addressing guest inquiries and resolving issues promptly
- Collaborate with other departments to ensure seamless coordination of services
- Conduct regular staff briefings and performance evaluations
- Ensure compliance with health, safety, and hygiene regulations
- Assist in organizing and executing promotional events and food promotions
- Maintain accurate records, including daily logs, incident reports, and inventory checks
- Identify areas for improvement and implement strategies to enhance operational efficiency
Qualifications
- Proven experience in food and beverage management, preferably in a similar role
- Strong leadership skills with the ability to motivate and develop team members
- Excellent customer service orientation with a keen eye for detail
- Proficient in financial management, including budgeting and cost control
- Experience with inventory management and staff scheduling
- Strong problem-solving skills and ability to make decisive actions in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency in POS systems and basic computer applications
- Thorough knowledge of food and beverage operations and current industry trends
- Understanding of health, safety, and hygiene regulations in the hospitality industry
- Ability to work flexible hours, including weekends and holidays
- A degree in Hospitality Management or related field is preferred but not required
