Assistant Manager - Learning Services

Job Title: Assistant Manager - Learning Services

Career Level - D1

Introduction to Role:

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life. 

Global Commercial Operations supports AstraZeneca’s global brand teams and marketing companies to deliver quality commercial content to external stakeholders, including doctors, healthcare professionals and patients. We do this by promoting, producing and publishing best-in-class commercial content for marketers and our global sales force and embedding a digital compliance capability across the organisation.

The Global Learning Serviceswill deliver important business benefits like improved learner experience, innovation & process optimization, analytics capability and cost effective, sustainable and Scalable learning solutions. GLS provides a single-entry point for management of learning admin for global learning systems. Process optimization increases simplification and standardisation of learning process and governance, exploiting innovation and automation wherever possible. Analytics capability increases ability to provide performance metrics and analytics – delivering better data insights and improves business decision making. Providing cost effective learning solutions and reduce the cost of learning administration to the business.

In order to deliver our Global Learning services vision, we are looking for experienced Assistant Manager who will provide support for learning initiatives by bringing key skills in GxPlearning management,content development, and experience in creating and leading multiple phases of project life cycles.

Accountabilities:

• GxP Computer System administration, support escalation point, and maintenance

  
  

• GxP Computerized System Request Management and technical investigation

  
  

• Creating SOPs, Guidance Documents, and Work Instructions

  
  

• SME who partners with QA on managing GxP enterprise applications throughout all phases of the system development lifecycle, including concept, design, implementation/validation, and operation

  
  

• Information Systems SME and a representative that serves as a Project Manager

  
  

• Supporting account management, routine user access reviews, and release management for GxP regulated systems

  
  

• Effectively interface with system business owners of GxP systems and provide technical support

  
  

• Effectively interface with vendor support and maintenance & operation of the GxP systems

  
  

• Staying current with US and international regulations, industry standards, and emerging topics pertaining toGxP, GCP and GMP etc.

  
  

• Preparing, reviewing, and approving GxP Computerized Systems Validation lifecycle documents as an IT SME

  
  

• Understanding, analyzing, and documenting GxP/GMP frameworks.

  
  

• Documenting the defined processes and strategies.

  
  

• Understanding existing processes, SLAs, Incident and Change Management, and facilitating communication between stakeholders, learning partners and Learning Services teams.

  
  

• Building relationships with stakeholders, learning partners and Learning Services team throughout the project lifecycle and establishing communication channels.

  
  

• Emphasizing the importance of continuous process improvements and service delivery.

  
  

• Forecasting and coordinating with Learning Services teams and Business.

  
  

• Leading projects from requirements definition through deployment, identifying schedules, scopes, and implementation plans, including risk mitigation.

  
  

• Ensuring the projects adhere to scope, schedule, and risks/challenges.

  
  

• Ensuring an effective Risk & Issue management process and reflecting on lessons learned to identify best practices to apply in the future.

  
  

• Setting up GxP Governance visibility for Learning Partners & Business through business review meetings.

  
  

• Supporting the definition of Standard Operating Procedures related to end-to-end processes.

  
  

• Versioning and updating processes, procedures, and policy documents.

  
  

• Scheduling the expiration of courses and assets, if appropriate

  
  

• Work with senior management to ensure completed projects, courseware and LMS/training systems meet users’ expectations

  
  

• Work with team members to define processes, workflows, effective content production and implementation of up-to-date development and LMS technologies and methodologies

  
  

• Support and maintain the global knowledge base and repository for best practice documents, key tools and templates.

  
  

• Onboard new hires to their role and ensure timely readiness

  
  

• Manage min Team of size 8 to 10 members.

  
  

• Provide coaching/mentoring and performance development for their Team members.

  
  

Essential Skills/Experience:

• Bachelor’s Degree preferred (Academia: Computer science, Engineering, technology).

  
  

• 10+ years related experience.

  
  

• Experience in Learning platforms like SABA, Cornerstone, SuccessFactors.

  
  

• Minimum additional 3 years of experience supporting GxP (GMP, GLP, GCP) computerized systems

  
  

• Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills.

  
  

• Good people management skills.

  
  

• Full understanding of best practices, rules for regulated and validated (GxP) systems

  
  

• Excellent time management skills with the ability to organize and prioritize effectively.

  
  

• Strong analytical skills, ability to create viable solutions, innovation, and ability to execute flawlessly.

  
  

• Strong oral and written communication skills

  
  

• Customer focus and organizational awareness

  
  

• Experience in resource /stakeholder management 

  
  

• Ability to manage strict timelines, escalations & ensure quality of deliverables.

  
  

• Proficient in partnering with stakeholders/team members from different levels of multiple teams who are geographically dispersed.

  
  

Desirable Skills/Experience:

• Ability to apply structured problem solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution).

  
  

• Experience in the Pharma industry.

  
  

• Proficient in communicating organizational policies and procedures

  
  

• Experience in Change Control, incident response, and release management

  
  

• Ability to set vision and drive tactical execution, willing to roll-up the sleeves to complete projects in an environment with competing deadlines.

  
  

• Impact, influence and success stakeholder engagement experience across multiple regions and levels of leadership from new manager to senior leaders.

  
  

• Strong working knowledge of Microsoft Office Suite; advanced PowerPoint user (visuals, graphics), Advanced Excel, familiar with macros.

  
  

• Willingness and ability to accommodate different time zones.

  
  

• Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally.

  
  

• Strong understanding of the pharmaceutical / healthcare industry, market dynamics and major AZ business drivers

  
  

• Knowledge of instructional design and adult learning principles and best practices.

  
  

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we are committed to leveraging technology to impact patients and ultimately save lives. We are a purpose-led global organization that pushes the boundaries of science to discover and develop life-changing medicines. Our Technology group is unique as it allows us to dive deep into exploring new leading-edge technology. Here you can combine technology skills with a scientific mindset while broadening your understanding of our wider work and sharing your personal knowledge. We dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity.

Ready to make a difference? Apply today and be part of a team that has the backing to innovate, disrupt an industry and change lives!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.