Assistant Manager - India HRS

Job Description

Title                 Assistant Manager - India HRS

Department      HR Support Services

Location          Gurgaon

Level                Grade 4

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team HRS in CPO function and feel like you’re part of something bigger.

About your team

Global HR Shared Services function is a central hub of capabilities to provide HR Support Services, Payroll & Background Vetting services to staff and HR teams across all business areas. The objective of the function is to leverage HR technology infrastructure to deliver efficient HR processes and aim for operational excellence globally. Our team members are based in key hub locations across India, Asia, UK and Europe to provide these services globally within FIL.

The HR Support team is responsible for the provision of administration support and process activities relating to the key moments in an employee’s work lifecyle . Working in partnership with the HR community such as HR Business Partners, Talent Acquisition, Reward, Payroll, Background Vetting, HR Legal and HR Information Systems, as well as all business stakeholders for the region.

About your role

This role is responsible for the delivery of the HR process of the assigned market (India). Ensuring high quality delivery within the agreed SLA’s and turnaround time.  This person should demonstrate the subject matter expertise in HR processes, work in a highly dynamic, fast paced environment with the focus on transformation while ensuring operation deliveries are met. There is a focus on maintaining best practices and execute controls for all processing tasks to align with the CPO risk management framework and CPO data governance.

About you

• Provide technical guidance to the team of HR professionals. We are expecting new joiners in the team and this person is expected to provide technical and process training
• Provide expert/professional advice, support, and guidance to the team in relation to operational processes
• Perform the role of Data privacy steward role for the region
• Perform governance monitoring - risk champion and logging data issues in data hub
• Manage the day to day performance and services delivery; monitor performance against agreed SLAs; supports to maximize the benefits of the Workday HCM system; supporting the continuous review and improve performance and increase responsiveness and service levels
• Execute HR Support processes for Starter/New Hires, Leavers, Changes, Reference Letters & Regulated References, Maternity, Paternity/Parental/SPL, Flexible Working, Reports, Sickness/Absence, etc.
• Update and implement policies and procedures, as necessitated by organisational needs, and ensure ongoing compliance with all regulatory and legislative environments
• Liaising with the HR Legal and HR Business Partners regarding policy, procedures etc
• Work with the Payroll team to ensure essential and accurate information is provided
• Providing the appropriate reporting and management information
• Ensuring the data held on Workday (HR System) meets accuracy and quality standards
• Supporting the HR manager to develop, implement and review processes to monitor and reduce error rate.
• Supports the HR manager for delivery of the HR Shared Services goals

• Support with audit requests and subsequent actions With at least 8+ years of experience, the individual needs to have a strong knowledge of HR domain / operations to be able to create solutions to address our business realities
• Team player with a hands-on approach, with the ability to engage and motivate colleagues
• Strong interpersonal and communication skills, excellent command of the English language (verbal & written)
• Excellent administration and organisation skills, focussed on attention to detail and accuracy
• Ability to prioritise business requirements appropriately through a collaborative partnership approach
• Experience of building strong collaborative working relationships
• Discreet with the ability to handle confidential and sensitive situations

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.