Operational
·Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation.
·Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department.
·Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.
·Assists with the co-ordination and administration of employee Performance Development Discussions and succession planning.
·Assists with the administration of employee benefits and salaries.
·Assists with Annual Salary and Benefits Survey, Business Plans, Manning Guide.
·Assists the Security Manager in locker and first aid box inspections.
·Conducts Employee Restaurant Committee Meetings on a periodic basis.
·Counsels employees in career prospects, personal issues, job related issues, grievance, discipline, etc.
·Communicates with labour offices and labour-law specialists, and have a thorough understanding of the local labour law.
·Responsible for all leave administration.
·Assists the Training Manager with Orientation training on job related issues.
People
·Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
·Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
·Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.
·Supports the implementation of The People Philosophy in every department in the hotel.
·Conducts Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources.
·Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
·Conducts annual Performance Development Discussions with the Human Resources Officer, supporting him / her in their professional development goals.
·Develops the skills and effectiveness of all Human Resources employees through the appropriate training, coaching, and/or mentoring.
·Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
·Feedback the results of the Employee Engage Survey and ensure that the relevant changes are implemented.
Customer Service
·Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
·Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Financial
·Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs.
·Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports.
·Assists in researching competitive compensation/benefits/incentive packages.
·Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.
Marketing
·Assists the Director of Human Resources with the compilation and implementation of all employee communications.
·Ensures that all in-house rules and regulations are communicated to employees and implemented.
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