Assistant Manager - HRIS

Title: Assistant Manager - HRIS                      

Department: HR Information System

Location: Gurgaon Office (India)        

Grade: 4

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

Department Description

The HRIS function provides systems support and configuration services to the Fidelity International business, globally, which include the development and operational management of business applications that underpin our service functions.  The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation. The HR systems team work collaboratively across various geographic locations to maintain and enhance in-house developed application and vendor provided products.

Purpose of the Role

An exciting opportunity has arisen for an individual to join the team working within the Service Now HRSD space, supporting the Product Owner.  The role will assist in the HRIS strategic vision to transform our operating model through automation and improved end user experience. 

The purpose of this role is to provide support primarily within Service Now HRSD but also on initiatives across the portfolio as needed.  You will be required to cover the planning, design and delivery of change management initiatives, communication and training strategy, alongside any stakeholder management, business analysis and operational readiness activities.  Key to this will be the ability to understand existing processes, create process flow diagrams, requirements documentation and use them to support automation and improvement opportunities within Service Now through lifecycle events, self service forms and additional modules.  The role requires someone self motivated and proactive with strong analytical skills who can clearly articulate concepts and findings.

Key Responsibilities

• Support of HR system configuration within Service Now HRSD including
  • Create and maintain knowledge articles and process flows within Virtual Agent
  • Understand lifecycle events / process flows and update / create tasks as required within Service Now HRSD that doesn’t require developer involvement
  • Implement and maintain self-service forms and DocuSign papers as needed
• Upskilling on additional systems within the portfolio as required
• Support the wider team in project work, comms and training
• Conducting change impact analysis and assessments on individual ideas/initiatives to ensure the highest value outcomes are identified and delivered
• Facilitating workshops on processes, data and system requirements/solutions with working groups across regions
• Supporting the project team in backlog refinement, business analysis, prioritisation and sprint management within JIRA, including the adoption of best practice agile ways of working
• Regularly review and edit requirements, specifications, business processes and recommendations relating to the proposed solution, throughout the lifecycle of the initiative
• Support central development team to provide first level of business UAT testing on deliverables
• Create CPO communications for end users and conduct end user training as required
• Identify and escalate issues / risks with the Product Owner as required
• Create and maintain process documentation within Confluence

Experience, Qualifications & Skill Set

• Knowledge of SNOW HRSD and lifecycle events
• Demonstrable project and process expertise or experience working directly as process analyst/Business analyst
• Experience in system administration responsibilities
• Excellent analytical and logical skills, particularly the ability to think through the impact of change
• Excellent communication, documentation and presentation skills and able to work face to face with internal customers at all levels
• Detailed knowledge of JIRA, and proficient with Excel, PowerPoint, and Teams
• Strong attention to detail
• Ability to prioritise and deal with many issues at once
• Positive ‘Can do’ approach and eager to solve problems

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.