Assistant Manager- Facilities

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JOB DESCRIPTION

TITLE

Assistant Facility Manager-Soft Services

BUSINESS UNIT

Integrated Facilities Management

LOCATION

Mumbai

REPORTING TO

Facility Manager (FM)

DIRECT REPORTS

As assigned

POSITION GOALS

To provide soft services support to the Facilities Management team at assigned Facilities.

To work towards providing great human experience to occupants in assigned service deliverables

DUTIES & RESPONSIBILITIES

• Incharge for soft service operations of the site.
• Lead the outsourced soft services onsite team for service delivery
• Report to AFM-Shift Incharge on matters pertaining to soft services concerns of occupants
• Taking round of the office & carrying out the inspection to ensure office infra is available (plumbing, carpentry, interiors, common areas)
• Demonstrate quality of rounds by raising tickets proactively on 360 tool and ensure closure with proper action. Ensure reactive tickets pertaining to soft services are closed as per TAT
• Monitoring the employee response on online tool/ scheduled employee connects and take corrective actions on feedbacks
• Housekeeping manpower planning and deployment
• Implement PPM of soft services for regular and special cleaning, carpet cleaning, marble polishing, Drainoscopy,  etc
• Oversee Key management and Parking management
• Coordinate for employee moves
• Maintain and implement applicable SOPs
• End to end soft services vendor management and regular service delivery assessment
• Training of soft services staff
• Prepare applicable reports and maintain MIS
• Maintain inventory of cleaning and toiletry consumables and place timely requisitions
• Support FM for additional tasks as assigned

EMPLOYEE SPECIFICATIONS

Graduate in any discipline

5 – 7 years experience in facilities management

Tertiary qualifications in hotel management (housekeeping)/ building management and/or business desirable

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with 

improvement initiatives

KEY PERFORMANCE

MEASURES

Overall client satisfaction by achieving SLA targets

Timely resolution of helpdesk complaints

Effective team coordination of direct and vendor staff for efficient service delivery

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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