1. Strong professional communicational skills in order to deal with clients informing them about status of their shipments
2. Responsible for timely completion of import and export jobs into the freight forwarding automation by managing the daily air/sea import/export in order to ensure smooth and efficient flow of operations.
3. Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
4. Provide clients with high-end advice regarding the required import and export documentation
5. Responsible for accurate billing and cost acrual process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
6. Complete data entry into CR Freight Forwarding Operational platform.
7. Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
8. Interfacing with any authorities, ministries, GHA and airlines which are engaged in their daily work
9. Monitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.
10. Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.
Customer Service
Good knowledge of handling different type of shipments.
Well versed with various inco-terms.
Co-ordination with Client, Overseas Agent for pre shipment activities.
Co-ordination with Shipping Line / Co-loader for placing booking.
Updating client on the status of the shipment.
Sharing all drafts with clients & seeking approval.
Sharing pre alert with the client.
Opening job in system and updating all the fields.
