Assistant Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

• Demonstrate high proficiency in HR processes and standard operating procedures with the ability to resolve complex queries or deliverables
• Drive SLA/OLA implementation and changes in the team to meet service levels
• Manage escalations from key stakeholders
• Ensure to have a mechanism to not just measure but effectively display performance metrics
• Complete participation in Operational Excellence Initiatives and driving it to successful closure
• Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on performance
• Improve Productivity of team by use of available resources and tools
• Creating an inspiring team environment with an open communication culture
• Act as a backup for the manager by proactively taking the ownership as and when situation warrants
• Remain updated on all Client Communications and Changes in the organization and keep the team updated
• Capacity Analysis and consistently deliver efficiencies
• Listen to team members’ feedback and resolve any issues or conflict
• Work towards the capacity building to ensure there are contingency plans in place for work

Key Skills:

• Demonstrated good understanding of core HR Service practices, processes and procedures
• Excellent written and verbal communication skills
• Previous experience in a Workday HR environment will be preferable
• Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• In-depth knowledge of performance metrics
• Bachelor’s/Master’s degree in Human Resources or another related field
• 7-9 years of experience in HR Shared or client services role preferred
• Experience in leading an HR services team of >10 members for at least 2-3 years

Sound like you? In this role, your key responsibilities will include:  

• Be accountable & promote - own the outcome
• Minimum attrition and maximum retention
• Great teamwork interaction and orientation
• Highly self-motivated, organised and methodical
• Excellent customer service skills through the use of efficient processes and tools
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Proactive in achieving results and seeking improvements

Attention to detail and ability to work towards very tight deadlines

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.