Assistant Manager

About the Role:

Grade Level (for internal use):

09

S&P Global Market Intelligence

The Role: Assistant Manager.

The Team: Translations department is part of the Documents Insights & Services domain on Market Intelligence division at S&P Global. It’s responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division.

It supports translation requirements for other divisions as well.

You will gain exposure to different and latest translation tools being used, frequent interactions with global teams will help understand the industry dynamics, cultural diversity and create a symbiotic work culture.

The Impact: This role will involve working with the team and the manager on a variety of initiatives related to Translations operations.

Opportunity to lead the team consisting of 16 to 18 individual contributors and contribute towards achieving the goals of team. Accountability would be towards understanding and owning the business objectives; be a role model for people and peer group; communicate with passion and enthusiasm, embrace change as a way of working; and lead by example when communicating new initiatives.

What’s in it for you: Opportunity to be a part of a large and growing Translations operations with over 300+ employees across 7 operating sites, that uses state-of-the-art translation processes and tools to deliver on the needs of internal customers not just within the division but across organization.

Wide exposure to multiple data collection processes with a dependency on translation services within S&P Global.

Opportunity to work with diverse and multicultural teams working out of Ahmedabad, Hyderabad, Islamabad, Manila, S.Korea, Malaysia, and Buenos Aires offices, to achieve a common set of goals.

Responsibilities:

• Lead team of 16 to 18 associates.
• Manages a team in the process of data extraction of information from various sources, tools and documents.
• Ensure team members are compliant when conducting data/information collection through thorough knowledge of guidelines, policies and research tools.
• Responsible for the day-to-day workflow management and performance of a team to ensure accuracy and efficiency of process workflows.
• Manages the performance review process, talent development and talent management processes of the team.
• May interact with internal and external clients as necessary and occasionally works on new projects and data enhancement initiatives as assigned.
• Identify individual strengths to appropriately delegate work amongst the team.
• Ensure clear and seamless communication across levels and teams.

What We’re Looking For: Functional and Business Knowledge:

• Applies general knowledge of operations principles, theories and work tools developed through past experience to best complete assignments.
• Thorough knowledge of business and data/content management objectives.
• Possesses strong analytical skills and familiarity with relational database concepts.

Problem Solving:

• Solve a variety of problems within their operational setting.
• Provide solutions based on best practices and existing precedents.
• Coordinate and manage projects from start to finish.
• Excellent conflict management and change management skills.
• Perform under pressure, excellent decision-making skills.
• Critical thinking and problem-solving skills.

Client Management / Stakeholder Management

• Maintain relationship with international clients and fully own the service delivery of client processes.
• Understand client needs and manage client expectations.
• Manage client/stakeholder communication efficiently and effectively.

People Development

• Manage the performance of team members and conduct reviews
• Conduct intensive trainings for the team.
• Plan resource requirements and develop back-up plans.
• Manage the aspirations of team members and create an environment of continuous improvement.
• Setting clear goals and expectations.
• Discover training and development needs of the team and provide coaching

Candidate Profile:

• Excellent communication skills, both written and spoken
• Team leading skills
• Interpersonal & Relationship Building skills
• Ability to work well within the context of a global team
• Analytical skills
• Result orientation
• Good decision making skills
• Eye for detail
• Ability to manage performance under stringent timelines
• Intermediate Microsoft Access and SQL skills, Advanced Microsoft Excel skills.
• Intermediate Knowledge of RPA, Machine Learning, Lean and Six Sigma methodologies.
• Requires working in rotation/night shifts on a need basis.

Preferred Qualifications:

• PG degree in commerce or business administration/management.
• Bachelors/Master’s Degree in Computer Science.

The Location: Ahmedabad.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)