Assistant MAC Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

Execute the site-specific relocation plans through collaboration with Space Planners, Facility Managers, Move Vendors and local lines of business representatives adhering to the quality and best practice methodologies.

What this job involves 

Moves, Adds, Changes:

• Provide a single point of contact for all move management activities
• Own the relationships with MAC and related suppliers, inclusive of procurement, communications, planning and performance management
• Ensure all move management activities are performed consistent with documented processes, schedule and budget, ensuring client satisfaction
• Collaborate with Space Planners, Facility Managers, Project Managers and Construction Managers to establish move project goals and objectives
• Execute relocation and migration projects within the CAFM/ IWMS technology
• Administer all finance process with MAC suppliers, and contribute to site FM’s budget and forecasting exercises
• Ensure all project initiation, execution and closeout documentation are complete
• Manage employee communications for moves and projects
• Report on churn, cost metrics, post-move surveys and volumetric move data
• Report on project status and update tracking, maintaining files for due diligence and financials

Space Data Management:

• Ensure data accuracy within Space technology for assigned locations
• Manage new hire and internal transfers assignments within CAFM system
• Data audits within business and technological systems
• Physical Auditing spaces for changes and working with Space Data Managers for updates
• Perform data input into the SPACE to maintain accurate occupancy information
• Communicate floor plan changes to Space Data Management team

Customer engagement 

• Interact with customers, identify their needs and provide ad-hoc MAC support
• Survey service quality, gather feedback and follow up on customerchallenges and benefits
• Resolve customer tickets in a timely manner
• Ensure great customer experience throughout service provided

Other Key Responsibilities:

• Participation in planning meetings hosted by the client, Occupancy& Space Planning and other key stakeholders
• Coordination of asset data for FF&E (furniture, fixtures & equipment) via 3rd party
• Update Directory and Evacuation Site Plans
• Assist in managing locker assignment in tandem with local FM teams

Key Interactions

• Space Planners
• Business unit representatives
• MAC Program Lead
• FM teams
• Space Data Management team
• 3rd Party Move Vendors

Every day is different, and in all these activities, we’d encourage you to show your ingenuity. 

Sound like you? To apply you need to be / have:

• Relationship building& customer service skills
• Experience with project management tools preferred
• Good analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to deliver multiple projects simultaneously
• Ability to work with local and regional teams
• Office move project experience
• Attention to detail
• CAFM / IWMS experience preferred
• Microsoft Office tools

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.