Assistant Housekeeping Manager

Team Leadership & Supervision:

• Supervise and lead the housekeeping team, ensuring all duties are completed with efficiency and to the highest standards.
• Assign tasks and responsibilities to staff, ensuring clear communication and timely completion of tasks.
• Conduct training for housekeeping staff, ensuring they are up to date on hotel standards, procedures, and safety protocols.

Quality Control:

• Ensure all guest rooms, public areas, and back-of-house areas meet cleanliness and quality standards.
• Inspect rooms and public areas regularly to ensure they meet IHG’s brand standards.
• Handle guest complaints and resolve any housekeeping-related issues promptly to ensure guest satisfaction.

Inventory & Supplies Management:

• Monitor and manage housekeeping supplies and inventory, ensuring stock levels are maintained.
• Ensure the effective use of cleaning products and equipment to optimize operational efficiency and reduce costs.

Operational Support:

• Assist with the development of housekeeping schedules and budgets.
• Collaborate with other departments such as Front Office and Maintenance to ensure smooth operations.
• Report maintenance issues promptly and follow up to ensure timely resolution.

Guest Experience:

• Maintain a guest-focused approach, ensuring that rooms are not only clean but also comfortable and inviting.
• Respond to special guest requests and ensure that extra amenities and services are provided efficiently.

Education:

• High School Diploma or equivalent required; a degree in Hospitality Management or a related field is preferred.

Experience:

• At least 2 years of experience in housekeeping or a supervisory role within the hotel industry.
• Previous experience in managing or supervising a team is highly desirable.

Skills & Competencies:

• Strong leadership and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities effectively.
• Knowledge of housekeeping operations, procedures, and cleaning chemicals.
• Proficiency in Microsoft Office and hotel management systems.