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ASST. MANAGER – SOFT SERVICES
Corporate Solutions (Integrated Facilities Management)
ROLE AND RESPONSIBILITIES
OVERALL ROLE
Google is a fast-paced, collaborative and innovation-driven environment. The requirement is for a mindset that is very hands-on, energetic, helpful and straight forward. Achieve excellence in maintenance service programs at Google, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services to the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facility Manager. Achievement of the Key Performance Indicators and Service Level Agreements targets.
POSITION GOALS
Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site.
Must be able to recognize system shortcomings and respond to operational and emergency situations
Achievement of the Key Performance Indicators and Service Level Agreement targets.
MAJOR RESPONSIBILITIES
Site Operations Management
Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions i.e. administration, Reception, pest control and client services
Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by Google
Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards
Plan, organize and arrange internal events for any processes or business
Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities
Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site
Capture cost and tracking methods for all consumables and other supplies
Achieve client satisfaction to Google expectations
24/7 emergency call support and site attendance is required
Monitoring GUTS tickets for closure
Audit the Asset register from time to time `
Staff Management
Manage and assist with the personal development of all direct reports
Develop and manage succession plans for all direct reports
Actively seek to train subordinates in all aspects of the non-technical services
Vendor Management
Vendor grooming and real time monitoring of services and periodic reviews
Manage service contracts including inspections and quality management of service delivery
Ensure timely payment to vendors
Follow a structured vendor management program as per Google specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks
Health management
Ensure compliance with statutory regulations on fire, health and safety standards.
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.
Reporting
Assist in compilation of all MIS
Contribute to the monthly management report and quarterly business review to Google and other reports as required
Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short and long term operational cost saving initiatives
Others
Maintain equipment database for site.
Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings.
Initiate strategies to achieve measurable improvements in energy consumption.
Participate in emergency evacuation procedures including crisis management and business continuity
Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Tertiary qualifications in property, building or facilities management preferable
Contract Administration Experience required
Excellent people skills and ability to interact with a wide range of client staff and demands
Demonstrated experience with tendering and service improvement initiatives required.
Knowledge of occupational safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives
Demonstrated experience with client reporting and preparation of reports
Management of resource to ensure no disruption to client business.
Is able to make difficult decisions and resolve problems or improve operations
Actively searches out opportunities to achieve best results
Critical Competencies for Success
Adherence to Key Performance Indicators
Implementation of Best Practices
Agreed cost savings initiatives
KEY STAKEHOLDERS
Googlers
Engineering Managers
Vendor staff
REPORTING TO
City Lead
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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