Assistant Facility Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facility Manager

Work Dynamics

What this job involves –
To provide administrative support to the Facilities Management
team at assigned Facilities.
To ensure timely and accurate completion FM reports pertaining to
assigned Facilities
Be accessible for escalation of all FM related issues
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated
issues
Ensure planning and execution of all preparation required for
Conferences / meetings of the client as well as VIP visits scheduled
during the shift
Oversee the Mailroom process.
Provide management advice to Helpdesk operators for escalated
issues
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office
Executives (FOE)
Take rounds of the front office and lobby to ensure high standards
of housekeeping and upkeep
Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in
Housekeeping, Maintenance, Cafeteria etc and initiate immediate
rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom
and communicate in advance to the staff and transport division
Establish and enforce nutritional standards for dining
establishments based on accepted industry standards. Review &
plan menus and food utilization based on anticipated number of
guests, nutritional value, palatability, popularity, and costs.
Monitor food preparation methods, portion sizes, and garnishing
and presentation of food in order to ensure that food is prepared
and presented in an acceptable manner.
Investigate and resolve complaints regarding food quality, service,
or special events catering.
Keep records required by government agencies regarding
sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it in order to ensure
palatability and flavor conformity prior to beginning of food service.
Arrange for equipment maintenance and repairs, and coordinate a
variety of services such as waste removal and pest control for food
preparation & service area.
Establish standards for generating customer feedbacks.
Maintain food and equipment inventories, and keep inventory
records.
Record the number, type, and cost of items sold in order to
determine which items may be unpopular or less preferred.
Review work procedures and operational processes of the catering
vendor in order to determine ways to improve service,
performance, and/or safety.
Schedule use of facilities or catering services for events such as
banquets or receptions, and negotiate details of arrangements with
clients
Reviews food production schedules and catering events to
determine variety and quantity of foods to prepare.
Reviews scheduled catering event requests weekly and process
them with help of the catering vendor.
Develops and implements systems and processes to establish and
maintain records for the cafeteria operation and conduct hygiene
audits internally & with help of external agency.
Performs miscellaneous job-related duties as assigned.
Performance objectives
Cafeteria & Kitchen Operations
Client Satisfaction Review
Catering Feedback Analysis Effective
Vendor Contract Management
Attrition tracking & control measures

Sound like you? To apply you need to be:

Ability to communicate effectively, both orally and in writing.
Skill in examining and re-engineering operations and procedures,
formulating policy, and developing and implementing new
strategies and procedures.
Records maintenance and report generation skills.
Ability to supervise and train employees, to include organizing,
prioritizing, and scheduling work assignments.
Skill in the use of computers, Windows-based operating

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.