Job Description
Position Responsibilities
- Responsible for processing & validation of Income & Mandatory Corporate actions.
- Own issues related to the Announcement Capture Utility and ensure timely escalation to both Operational and Risk leads
- Supervisory responsibilities for delivery of fund services trades operations BAU for the assigned location.
- Work with various internal teams to process transactions and resolve any exceptions on a timely manner.
- Respond to and resolve client inquiries on a timely manner
- Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
- Partner with client service teams to help change client behavior where required to remove manual processes.
- Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
- Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
- Ensure all day to day queries dealt with within required SLAs and escalate issues
- Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is ‘Always Audit Ready’
- Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
- Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
- Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
- Active involvement in projects within the team
- Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis
- Update KPI and KRI’s on a daily basis
- Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
Required Qualifications
- Bachelor’s degree required (business discipline preferred). Additional qualification like MBA / CA will be a plus.
- Minimum 5-8 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space
- Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)
Core Skills and Competencies
- Good knowledge of financial instruments and corporate actions
- Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
- Ability to work closely with business partners and interact with all staff levels
- Ability to be flexible, follow tight deadlines, organize and prioritize work
- Experience of working on multi-stream programs
- Strategic thinking coupled with practical execution
- Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
- Ability to manage through a changing business landscape
- Candidate must have a control focused agenda, and a thorough understanding of program/project risk
- Anticipate issues and aggressively drive initiatives to ensure results
- Self-starter and ability to learn quickly
- Display high levels of integrity; operate on the basis of open and honest interaction
People and Communication
- Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
- Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
- Leadership with proven ability to manage by influence to promote change
- Proactive in identifying and escalating issues
Business and Subject Matter Knowledge
- Strong financial markets product knowledge and understanding of the transaction lifecycle in Corporate Actions
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
