Area Service Manager

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

·Handling a 2-million-dollar service business directing service projects of ongoing service agreements and emergency service work within the territory.

·The Area Service Manager manages all aspects of the contracts, from beginning to end, with direct responsibility for smooth execution while leading, motivating and developing team members.

Responsibilities include, but are not limited to the following:

·Accountable for the strategy for Warranty & AMC service of Chillers, call out, Repairs & Start up, Lead generation etc. and performance achievement of operating plan

·Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, Root Cause Analysis reporting, monitoring of customer SLAs. etc.

·Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.

·Reviewing top customer escalation and take actions to close pending issues on timely basis.

·Review monthly MIS and EHS Matrix.

·Assure service parts availability in the region.

·Meets with Service Sales team, contractors and owners to discuss scope of project; budgets; performance; and close-out.

·Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.

·Facilitates invoicing and payments by verifying and approving service-related tasks/materials.

·Maintains quality standards by supervising assigned staff, inspecting job sites and Consultation in technical questions and issues by phone or in person.

·Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.

·Manages the assigned service contract sites within the time and cost estimates.

·Responsible for training and developing HVAC Field Technicians and Engineers.

·Ensures the quality of work by reviewing technicians works.

Qualifications:

·A minimum of 10+ years’ experience leading a large scale, high performing services business.

·Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills

·Must have a proven track record of leading, developing and coaching employees

·Experience leading in a technical environment (HVAC) is preferred

·Education - B.E. / Diploma/Any Graduate

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.