Job Description
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Key Responsibilities:
Key Account Management:
- Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty.
- Understand customer needs and provide tailored service solutions to address them.
- Identify new business opportunities and areas for expanding service offerings within key accounts.
- Coordinate with internal teams to deliver excellent service and product support to key customers.
- Monitor customer satisfaction and resolve any issues or concerns promptly.
Distribution Channel Management:
- Manage and grow the distribution network by establishing strong relationships with partners.
- Collaborate with Channel Partners to ensure alignment with sales targets, pricing, and promotional activities.
- Train and support distributors on service offerings, sales techniques, and product updates.
- Monitor distributor performance and work on strategies to enhance sales within distribution channels.
Sales & Business Development:
- Analyze market trends, customer behavior, and competitive landscape to identify new growth opportunities.
- Negotiate contracts, pricing, and service agreements to ensure profitability.
Collaboration with Cross-Functional Teams:
- Work closely with Customer Support, Service Operations and Customer Success team to deliver integrated service solutions.
Reporting & Forecasting:
- Hands on experience on CRM tool for opportunity management
- Provide regular sales forecasts, performance reports, and customer feedback to senior management.
- Track and report on service sales metrics, identifying areas of improvement and recommending corrective actions.
- Monitor competitor activities and industry trends to stay ahead in the market.
Customer Satisfaction & After-Sales Support:
- Ensure high levels of customer satisfaction through post-sales support and follow-up services.
- Address customer complaints or service-related issues promptly and professionally.
- Identify opportunities for upselling and cross-selling services to existing customers.
