Area Manager, Operations (Level 4)

At Amazon, we strive to be Earth’s most Customer-Centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history every day and the good news is its still Day 1 for us.
Key job responsibilities
Area Manager I is supposed to guide & lead the IB team. He/ She should be good in Deep Dive and a self initiator. He/ she is supposed to raise the bar in Are Right A Lot & Deliver Results. Deliver in Safety , Quality & Cost metrics.
- Ensure a safe work environment for all associates
- Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
- Proactively identify and lead process improvement initiatives
- Partner with other Area Managers to balance labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals
- Embrace a start-up mentality and emphasize “have fun”.
- As an Area Manager, you’ll have multi-shift responsibilities, providing leadership to several assistant managers, and managing external vendor relationships and performance.
A day in the life
Internal Stakeholders - FCD, Outbound, ICQA, LnD & HR Team.
Customers - Middle Mile & Last Mile for any customer related escalations, Central Agencies like ACES, PE.
This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.
We are open to hiring candidates to work out of one of the following locations:
Pune, MH, IND
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 1+ years of performance metrics, process improvement or lean techniques experience