Apprentice, Product Consultant

Grade Level (for internal use):

Position Overview: The official title for this role is Apprentice, Product Consultant, Data & Research within our Datafeeds team under the Client Operations Department.

Shift Hours:

• EMEA: 1 PM to 10 PM IST

Team Environment: You will be part of a global, collaborative, and professional team, allowing you to gain extensive knowledge in the financial sector and beyond, while working with a wide array of datasets, including Market data, Fundamental data, ESG, Ratings, and more!

Your Contribution:

• You will play a crucial role in the team and the organization by professionally addressing client inquiries with analytical insight, showcasing your comprehensive knowledge of our tools, data, and the sectors we cover.
• As a Product Consultant, you will guide clients towards the most effective methods to achieve high-quality results, enabling you to blend your product expertise with a deep understanding of our clients and their usage of our tools. More details about our primary product, Xpressfeed, can be found here: Xpressfeed.

What’s in it for you?

• You will begin in a frontline position, working alongside various levels of the team.
• This role offers transparency and growth opportunities outside the department due to regular interactions with sales and product management.
• You will have access to a diverse and continuously expanding range of datasets. Explore more here: S&P Global Marketplace.

Key Responsibilities:

• Address inquiries from data feed clients.
• Deliver professional, timely, and high-quality support for our feed-based products.
• Accurately and promptly track client issues in our Client Relationship Management system (Salesforce).
• Collaborate with cross-functional teams to resolve client concerns and direct improvement requests to the appropriate teams.

Qualifications We Seek:

Basic Requirements:

• A Master’s degree in Finance, Business, Accounting, Economics, or a related field.
• Familiarity with MS Office applications: Outlook, Word, Excel, and PowerPoint.
• Understanding of corporate accounting statements such as income statements, balance sheets, and cash flow statements.
• Strong written and verbal communication skills, with keen attention to detail and the ability to multitask and prioritize effectively.
• A collaborative team player with good interpersonal skills.
• Flexibility to adapt to a dynamic work environment and shift changes.
• A strong desire and capability for continuous learning.

Preferred Qualifications:

• Knowledge of various asset classes such as equity, fixed income, private equity, and mutual funds.
• Experience with SQL is an advantage.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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