Grade Level (for internal use):
The Team:Our team supports S&P Global team members in our Client Services organization by managing and improving tools and applications they use to support our clients. This team works with employees around the globe and at all levels, providing a unique opportunity to get exposure to all areas of the business.
The Impact:The Apprentice will be responsible forthe accuracy and usability of the tools and applications we manage including our phone system, chat software, chatbot software, and other channels we use to support our clients. The associate will work alongside a senior team of specialistsand collaborate with many internal teams on enhancements and product testing.
What’s in it for you:
Work with a global team and business
Support a fast-paced business
Work on a variety of projects and applications/software
On the job training and development
Perform work that benefits internal and external customers
Ability to work with external software vendors on enhancements
Responsibilities:
As an Apprentice, Client Operations you will:
Handle questions related to existing CRM and support functionality. Provide professional, timely and quality support to our customer queries.
Participate in project and application management duties to improve our internal tools and external client experience.
Conduct User Acceptance Testing with a high level of scrutiny ensuring successful project delivery
Run reports and dashboards for client interaction monitoring and for monthly department reporting
Work with stakeholders to understand procedures and workflow guides. Ensure materials and guides are up to date.
Help drive any key initiatives aligned to our customer or CS team’s need. And work with a LEAN mindset.
Ideal candidate is expected tohave:
An undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills.
Salesforce end user experience
Beginner to intermediate in MS office tools
Strong organization, prioritization, problem identification, and problem-solving skills to manage workflows.
A focus on improving the service we deliver to our clients
Enterprise Mindset (think beyond the individual role)
Embrace the cultural values in the day-to-day work
What We’re Looking For:
Basic Qualifications:
An undergraduate degree on Business, Computer Science, Software, or any related field.
Preferably 1-2 years of experience in a customer service environment.
Must possess strong quantitative, analytical and interpretive skills.
Good communication skills (verbal and written) and be able to articulate the problems and provide comprehensive solutions
The candidate should possess strong organization, prioritization, problem identification, and problem-solving skills to manage internal workflows and client communication.
Benefits:
Hands-On Experience: Gain practical experience in a professional setting with exposure to real-world challenges and opportunities.
Mentorship: Receive guidance from experienced professionals who are dedicated to helping you succeed.
Networking: Build connections with industry leaders and peers through networking opportunities and company events.
Information:
Paid Internship/ Apprenticeship
Primarily in-person at our office located in Ahmedabad, India
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Inclusive Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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