Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : System Monitoring Tools & Techniques, Hexagon Enterprise Asset Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Technical Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of enterprise systems monitoring tools. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, using exceptional communication skills to keep world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of enterprise systems monitoring tools. - Communicate effectively with clients and stakeholders to keep world-class systems running. - Collaborate with cross-functional teams to ensure timely resolution of client issues. Professional & Technical Skills: - Primary Skill: Experience in Enterprise Systems Monitoring Tools. - Good To Have Skills: Experience with IBM Tivoli Monitoring and Microsoft System Center Operations Manager (SCOM). - Strong understanding of enterprise systems monitoring tools and their functioning. - Excellent communication skills to effectively interface with clients and stakeholders. - Ability to accurately define client issues and design resolutions based on deep product knowledge. Additional Information: - The candidate should have a minimum of 5 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Bengaluru office.15 years full time education

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