Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Teams Infrastructure system. You will use your exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. Your dedication to quality and expertise in system support will ensure the smooth operation of our world-class systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing support to clients by troubleshooting and resolving system or application issues. - Communicate effectively with clients to understand their needs and provide appropriate solutions. - Interpret and analyze client issues to design and implement effective resolutions. - Collaborate with cross-functional teams to ensure timely and accurate issue resolution. - Stay updated with the latest product knowledge and industry trends to provide expert support. - Assist in the development and improvement of support processes and documentation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure. - Good To Have Skills: Experience with cloud-based technologies. - Strong understanding of system support principles and best practices. - Experience in troubleshooting and resolving system or application issues. - Knowledge of ITIL framework and incident management processes. - Excellent communication and interpersonal skills. - Ability to analyze and interpret client issues to provide effective solutions. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Teams Infrastructure. - This position is based at our Nagpur office. - A 15 years full time education is required.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.