What success looks like in this role:
• Handles, investigates and reports complex cases / situations.
• Identifies, records and classifies problems of high complexity and impact.
• Ensures formulation and testing of incident resolution, collaborating with the development teams, M&S Engineering team members and others as required to meet client and SLA expectations / requirements.
• As necessary, provides on-site deep technical support in the client environment.
• Ensures all updates and fixes as well as minor change requests are timely and properly integrated within the client environment.
• Handles requests escalated from M&S Engineering team members and/or clients.
• Provides technical advice and support for less experienced team members.
• Provides root cause analysis, develops comprehensive action plans and ensures timely follow through in alignment with incident management / M&S Engineering processes.
You will be successful in this role if you have:
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.