Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Any Degree or 3 Year Diploma
Must have Skills : Unified Communication and Collaboration Implementation Good to Have Skills : Unified Communication and Collaboration Operations Job Requirements : Key Responsibilities : - Maintenance administration of Voice PBX systems services -Responsible for handling day-to-day Voice operations, requirements issues Technical Experience : -Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc -Hands-on experience on industry standard enterprise PBXs like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system -Basic knowledge in ACD calls routing configurations -Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc -Basic troubleshooting knowledge with respect to the operational issues in PBX -Basic knowledge of Call accounting software Professional Attributes : -Customer focused positive attitude towards work -Good interpersonal and communication skills verbal and written -Ability to work with diverse teams a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification: -Any Degree or 3 Year DiplomaAny Degree or 3 Year Diploma

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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