Application Support Analyst

Location:

Chennai, Tamil Nadu, India

Job ID:

R0045900

Date Posted:

2024-03-07

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Job Description

Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.  

Mission Statement:

Hitachi Energy, High Voltage Products is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.

Your responsibility:

• Provide technical support to clients and internal teams.

  
  

• Handle day to day service requests.

  
  

• Troubleshoot and resolve issues related to software systems.

  
  

• Document and communicate solutions to clients and internal teams.

  
  

• Maintain and improve a list of standard operating procedures.

  
  

• Collaborate with developers to identify and resolve software bugs.

  
  

• Ensure software systems are up to date and functioning properly.

  
  

• Contribute to the product development during testing, release and hyper-care of new functionality as required.

  
  

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

  
  

Your background:

• Bachelor's degree in computer science or related field.

  
  

• 2-4 years of experience in technical support or development.

  
  

• Experience working in application using .Net Core, C#, MS SQL.

  
  

• Exposure to MuleSoft, SAP, HTML and Java Script will be added advantage

  
  

• Strong analytical and problem-solving skills.

  
  

• Excellent communication and interpersonal skills.