Application Journey Specialist

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core valuesare our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:

We are looking for a detail oriented, customer centric and creative Application Journey Specialist to join our growing Customer Experience team and take our company and platform to the next level.

What you will be doing everyday:

• Assist the agents/applicants with the entire application journey from application Evaluation till Enrollment process

  
  

• Review student documents to ensure student eligibility for consideration across diverse educational backgrounds

  
  

• Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students

  
  

• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes

  
  

• Empathetically communicate application outcomes to our students, whether positive or negative

  
  

• Assist applicants with program inquiries and requirements

  
  

• Provide advisement to students on alternative program options that meet their interests and educational backgrounds

  
  

• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities

  
  

• Ensure application processes are regularly updated to ensure precision of process detail

  
  

What we are looking for:

• 1-3 years customer service / Application processing experience of study abroad domain (Freshers can also apply)

  
  

• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness

  
  

• Should be flexible to do “Work from Home”

  
  

• Strong analytical abilities, detail-oriented and high level of accuracy

  
  

• Working knowledge of Google spreadsheets, Microsoft Word and Gmail

  
  

• Adept researching and problem-solving capabilities

  
  

• Someone who thrives in a collaborative, teamwork environment

  
  

• Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy

  
  

• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures

  
  

• An ability to work cross-functionally to ensure application processing consistency and efficiency

  
  

• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships

  
  

• Excellent interpersonal skills and verbal and written communication skills

  
  

Benefits:

Rotational Shifts/ Rotational Week offs.

Work Location: Remote (Work from Home Opportunity)

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.