About Technip Energies:
At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.
If you share our determination to drive the transition to a low-carbon future, then this could be the job for you.
We are currently seeking a Business Analyst (L2 Support), reporting directly to Global Software Development Head, Chennai, India.
About The Role:
We are seeking a skilled and detail-oriented Business Analyst & L2 Support with (Procurement domain knowledge, preferably) to join our team. The support person will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems.
Duties and Responsibilities:
•Support Product Owner in writing User Stories as needed
•Responsible for handling issues that cannot be resolved by L1 (Level 1) team.
•To deal with tickets or problems that require a deeper understanding of the application or system being supported
•You should have full functional knowledge of EPC business applications including the interface. You serve as Subject Matter Expert of EPC Business application (in depth functional knowledge covering all functions, workflows and process of the application.
•Minimum technical understanding of the supported application, including its architecture, database, interfaces and technologies used.
Analytical and diagnostic capabilities
•To perform complete diagnosis on complex functional issues and resolve it. And performing in-depth analysis to identify the root cause of the issues. And implement work around solution or identity permanent solutions.
•To make minor changes to the configuration of the application to resolve issues. And work with the development team if the fix requires more significant code changes or application updates.
•Identify incident trends and deliver strategies to reduce overall ticket volumes.
•Should have strong problem-solving skills and the ability to handle multiple issues concurrently.
Documentation:
•To create and maintain complete documentation of all known production issues, work around solutions applied, and processes that are developed to address repeated incidents, process to enable automation of repeated task and any other process.
•Need to create and maintain functional specification (both for application and for the interfaces) and help to create knowledge-based articles that can be referenced by both external and internal users.
•To provide long-term improvement recommendations to the management by providing supported documents (your analysis, findings and report).
Monitoring Application:
•Should be jointly responsible to ensure the application availability. You should work with the L3 support to ensure that issues affecting application availability / performance issues, or any other repetitive issues, are resolved on time.
•Should use existing tools (Familiarity with monitoring, ticket management, and diagnostic tools.) to monitor and measure application performance and reliability. If such tools need to be developed, then you should work with the L3 support to develop and implement such monitoring tools.
Collaboration with other teams:
•Collaborate with cross-functional teams to design and implement system enhancements and fixes.
•Ability to communicate clearly and effectively with other teams and stakeholders.
•May also coordinate with the infrastructure team if the problem is related to servers, networks, or other infrastructure components.
Work Hierarchy:
•Entry-Level (L1): Basic support tasks, often involving routine troubleshooting and ticket handling.
•Mid-Level (L2): More complex issues, requiring a deeper understanding of application functions and technologies.
•Mid-Level (L3): Advanced troubleshooting, expertise in specific areas, and direct contributions to system improvement.
About You:
Catch this opportunity and invest on your skills development, should your profile meets these requirements.
•Any bachelor’s degree and preferably in computer science, Information Technology
•Work experience around 6 to 10 years in Software industry and similar experience
•Strong knowledge of various technologies, business process modeling and documentation tools.
•Strong analytical and problem-solving skills
•Good communication and interpersonal skills
•Ability to work effectively with cross-functional team
•Familiarity with project management methodologies and tools
Inclusion Standards
In our continuous journey to developing and building culture of inclusion, we adhere to four Inclusion Gold Standards. And you?
- We challenge our biases and embrace diversity of thought ;
- No one has all the knowledge and solutions, collectively we do ;
- We foster a caring environment where people are respected, comfortable to share and be heard ;
- We promote active listening for effective decision and action.
What’s Next?
Starting Date:
Once receiving your system application, Recruiting Team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.
We invite you to get to know more about our company by visiting www.technipenergies.com and follow us on LinkedIn, Instagram, Facebook, Twitter, Youtube for company updates.