Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.
We are currently seeking a Business Analyst (L2 Support), to join our Chennai Team, and this position will be directly reporting to HOD.
About us:
Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.
Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.
About the mission we offer you:
We are seeking a skilled and detail-oriented Business Analyst & L2 Support with (Procurement domain knowledge, preferably) to join our team. The support person will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems.
About you:
We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements:
- Any bachelor’s degree and preferably in computer science, Information Technology
- Work experience around 6 to 10 years in Software industry and similar experience
- Strong knowledge of various technologies, business process modeling and documentation tools.
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Ability to work effectively with cross-functional team
- Familiarity with project management methodologies and tools
Duties and Responsibilities
- Support Product Owner in writing User Stories as needed
- Responsible for handling issues that cannot be resolved by L1 (Level 1) team.
- To deal with tickets or problems that require a deeper understanding of the application or system being supported
- You should have full functional knowledge of EPC business applications including the interface. You serve as Subject Matter Expert of EPC Business application (in depth functional knowledge covering all functions, workflows and process of the application.
- Minimum technical understanding of the supported application, including its architecture, database, interfaces and technologies used.
Analytical and diagnostic capabilities
- To perform complete diagnosis on complex functional issues and resolve it. And performing in-depth analysis to identify the root cause of the issues. And implement work around solution or identity permanent solutions.
- To make minor changes to the configuration of the application to resolve issues. And work with the development team if the fix requires more significant code changes or application updates.
- Identify incident trends and deliver strategies to reduce overall ticket volumes.
- Should have strong problem-solving skills and the ability to handle multiple issues concurrently.
Documentation:
- To create and maintain complete documentation of all known production issues, work around solutions applied, and processes that are developed to address repeated incidents, process to enable automation of repeated task and any other process.
- Need to create and maintain functional specification (both for application and for the interfaces) and help to create knowledge-based articles that can be referenced by both external and internal users.
- To provide long-term improvement recommendations to the management by providing supported documents (your analysis, findings and report).
Monitoring Application:
- Should be jointly responsible to ensure the application availability. You should work with the L3 support to ensure that issues affecting application availability / performance issues, or any other repetitive issues, are resolved on time.
- Should use existing tools (Familiarity with monitoring, ticket management, and diagnostic tools.) to monitor and measure application performance and reliability. If such tools need to be developed, then you should work with the L3 support to develop and implement such monitoring tools.
Collaboration with other teams:
- Collaborate with cross-functional teams to design and implement system enhancements and fixes.
- Ability to communicate clearly and effectively with other teams and stakeholders.
- May also coordinate with the infrastructure team if the problem is related to servers, networks, or other infrastructure components.
Work Hierarchy:
- Entry-Level (L1): Basic support tasks, often involving routine troubleshooting and ticket handling.
- Mid-Level (L2): More complex issues, requiring a deeper understanding of application functions and technologies.
- Mid-Level (L3): Advanced troubleshooting, expertise in specific areas, and direct contributions to system improvement.
Starting Date: Immediately
Your career with us
Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T.EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development.
What’s Next?
Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.
We invite you to get to know more about our company by visiting www.ten.com and follow us on LinkedIn, Instagram, Facebook, X and YouTube for company updates.
