APAC Marketing Strategy and Analytics Analyst

Job DescriptionWho we're looking for

Are you a highly skilled marketing analyst with a proven track record in driving strategic growth? We are seeking a Marketing Strategy and Analytics Analyst to join our ambitious team in Bangalore, Karnataka, India. At Zendesk, you will have the opportunity to effectively implement top-notch marketing strategies, bringing to bear data to accurately determine our go-to-market (GTM) plans and measure performance. This role plays a crucial part in shaping our future growth and achieving our pipeline and revenue targets.

What you'll be doing

• Partner with senior Marketing executives to solve key strategic growth opportunities and improve operational efficiency.

  
  

• Lead and provide recommendations on decision-making projects that shape Zendesk’s future growth strategy.

  
  

• Evaluate and enhance marketing campaigns, providing recommendations on performance and conducting thorough analyses to improve engagement and return on investment.

  
  

• Help manage marketing budgets and allocate resources effectively to enhance return on investment.

  
  

• Facilitate planning processes by providing data-driven recommendations for annual growth, headcount, and budget.

  
  

• Track business performance and provide insights and recommendations, crafting raw data into persuasive visual content.

  
  

• Maintain and develop Tableau dashboards to track global Marketing performance.

  
  

• Establish strong working relationships with peers in other Operations teams and cross-functional partners.

  
  

• Stay up-to-date with the latest marketing trends and continuously look for opportunities to improve our marketing efforts.

  
  

What you bring to the role

• Strong strategic approach and communication skills to drive critical business decisions.

  
  

• Expertise in using data to drive GTM strategies and measure marketing and GTM performance.

  
  

• Ability to build and maintain high-quality automated dashboards and perform impactful deep-dive analysis.

  
  

• Proven experience in managing junior team members and providing mentorship.

  
  

• A do-whatever-it-takes attitude to deliver exceptional quality on time and on budget.

  
  

• Excellent organizational and time management skills, with attention to detail.

  
  

Basic Qualifications:

• 4+ years of experience in marketing data analytics.

  
  

• Advanced proficiency in Tableau and SQL.

  
  

• Strong communication and data visualization skills.

  
  

• Skill in effectively solving complex problems related to central initiatives of high importance.

  
  

• Experience in communicating effectively and presenting to Senior Executives.

  
  

Preferred Qualifications:

• BS/BA in computer science, mathematics, economics, engineering, or a related degree. Equivalent experience will also be considered.

  
  

• Proficiency in SAS/Python/R.

  
  

• Understanding of the B2B lead to opportunity and sales process.

  
  

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Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.