The L2 Engineer is responsible for maintaining and supporting hosting platforms and client environments. They are responsible for working with stakeholders, ensuring progress and resolution is communicated throughout incidents.
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Job Description:
Support of Windows Server and associated virtualised platforms including hosted, distributed and cloud infrastructure (OS)
Maintenance and optimisation of Hosting platforms
Respond to logged incidents in line with SLA’s, including more complex incidents
Manage stakeholder expectations, ensuring regular communication throughout incidents.
Adhere to all governance and operational policies and procedures
Maintain and contribute to the development of support documentation as required
Manage critical escalations and service outages to a successful conclusion, escalating as required.
Review technical documentation as part of Operational Acceptance process
Capacity management of hosting platforms
Monitoring of the hosting estate – responding to alerts as appropriate
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