You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
- Establishment of the Business Conduct program in the APAC markets.
- Supporting the continuous development and expansion of the ICS Business Conduct Program.
- Regularly connect with Sales leaders to explain coaching opportunities and share findings from the Call Monitoring.
- Stakeholder / Steering committee facilitation (coordinating the development of materials / minuting / tracking actions etc).
- Training development - Working in collaboration with existing OE team, Business leads, central training function & compliance officers and Colleague relations to enhance the training capabilities associated with the sales practices program.
- Collaboration with the central team and with second line, to monitor development of Business Conduct program to ensure risks/ issues, enhancements and learnings from the other markets are leveraged into the international plan as applicable.
- Assist in the design of adequate control environment to monitor the Sales practices/ Business Conduct program.
- Assist in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy)
- Assist in specific activities / tasks required to support integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs
- Assist in administrative activities to compile topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise
- Assist in administrative activities required to compile materials and disseminate targeted training and awareness programs to increase understanding and management of specific risk topics within ICS
- Assist in creating KRI reporting for business conduct monitoring processes
- Assist in addressing Internal Audit and Second line of defense reviews
- Create end-end process documentation and associated operating procedures / policies as required to enhance existing or rollout new control environment capabilities – ensuring all relevant approvals are secured and audit trail of changes maintained.
Minimum Qualifications:
- Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Minimum 3+ years of experience in relevant field
- Experience in building leadership reports
- Strong relationship building experience / ability to develop relationships with key ICS business partners and stakeholders across Compliance, Legal and Colleague relations teams.
- Project management, communication, and interpersonal skills
- Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
- Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Past experience in Operational Excellence, Compliance, Internal Audit, Operational Risk or a related discipline preferred
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
