Analyst-Operations Tech

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Testing and Remediation Assurance Management team (TRAM) is on the cutting edge of user-facing projects from the newest mobile launch to changes in our existing portals; collectively, we look to ensure quality for both our American Express Customers and our internal partners. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our customers.

How will you make an impact in this role?

·Developing and Executing User Acceptance Testing (UAT) activities that impact front/back-end applications. This includes:

• • Assessing the testing requirements.
  • Determining the proper test configuration and data elements.
  • Writing and executing test conditions and test scripts.
  • Recommending opportunities to automate repetitive tasks.
  • Ensuring the completion of required test documents within strict timeline.
  • Drive efficiencies to improve time-to-market.

·Tracking and monitoring for defects; raising appropriate business awareness and testing defect resolution.

·Preparing all testing-related documentation.

·Maintain and regularly update all project-related metrics.

·Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately.

·Building strong, working partnership with internal business partners, technical partners, and vendors.   

Minimum Qualifications

Looking for in an ideal candidate that exemplifies strong leadership capabilities which include:

·Ability to influence and communicate with multiple levels of leadership and across departments.

·Ability to push back and provide alternative solutions when challenged, or when risks are identified.

·Can have an end-to-end perspective instead of having a siloed focus.

·Has the desire to lead as well as perform user testing activities.

·Can form a clear high-level vision of project understanding while maintaining focus on individual tasks/objectives.

·Ability to quickly identify hidden impacts and/or risks.

·Takes initiative to continually develop and learn new processes and methods;  it’s quick to adapt to ongoing changes in the enterprise.

·Knowledge/experience on Merchant/GMNS processes.

·Knowledge/experience using Merchant Service Portal (MSP platform).

·Project/testing methodology: SDLC, Agile. Prior testing experience is a plus.

·Functional knowledge of testing systems (e.g. CA Agile Central (Rally), JIRA).

·Good understanding of end-to-end processes within GSG operations areas as well as the customer journeys.

·Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.

·Proven self-starter with strong problem solving and decision-making skills.

·Ability to assess risks and impacts to operational areas/processes or to the customer.

·Strong written and verbal communication skills along with ability to influence.

·Applied knowledge of Microsoft Office suite of products.

·Ability to flex work schedule to meet project demands.

·A passion for our customers

Preferred Qualifications

·Knowledge/ Awareness:

• • Project management (SAFe Agile / Scrum / Product Owner).
  • Understanding of Software Development Life Cycle (SDLC)
  • Testing related methodology: ISTQB.

·Presentation delivery to Business Partners/ Leaders.

·Functional knowledge of testing systems such as CA Agile Central (Rally) or JIRA.

·Process flow mapping.

·Strong analytics and/or Statistic.

·Presentation delivery to Business Partners/ Leaders.

·Functional knowledge of testing systems such as CA Agile Central (Rally) or JIRA.

·Process flow mapping.

·Strong analytics and/or Statistic

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.