You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Purpose of the Role:
Adherence to TPRM standards and AEMP 10 guidelines while managing ongoing relationship with the Bank’s acquisition vendors
•Monitor Vendor KPIs, KRAs and provide a robust and regular reporting to stakeholders
•Monitoring of vendor expenses, contract renewals and act as point of contact between business and vendor to resolve operational events
•Monitor the control performance of Third parties. Provide early warning indicator to business for any potential partner issue or control rating impact due to vendor non-conformance
•Drive stakeholder involvement during contract negotiation and work closely with CFRO team to communicate cost trends
•Proactively carry out comparative cost assessment of existing vendors and other potential market players to drive cost efficiency for business
•Responsible to ensure that all open gaps and events are closed on time, reported and escalated
•Report any partner fraud or potential gaming to AMEX stakeholder
Critical Factors to Success:
•Manage to deliver within strict timelines and deliver strong results on schedule
•Effectively integrate and align with internal business partners
•Prioritize based on business need and urgency
Required Skillset & Experience:
•Minimum of 6-8 years of demonstrated experience in Vendor Management
•Outstanding project management skills with strong communication skills
•Strong relationship management skills with ability to collaborate effectively with business functions
•Ability to create impactful messaging for senior leadership through reports and decks
•Strong attention to detail and superior organizational and follow-through skills
•Knowledge of AXP policies and procedures related to Partner Management
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.