Analyst, IT – Infrastructure & Operations

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Title: Analyst, IT – Infrastructure & Operations

Location: Bangalore

Your Role

The Infrastructure & Operations Analyst will install, configure, operate and evolve common infrastructure such as servers, coordinates activities globally for Baxter. This includes Intake and vetting of new requirements, periodic reporting and execution of improvement plans for Performance, Compliance, Optimization and Financial aspects of delivering hosting services. The role also performs incident and problem management, including directing break-fix support; assures customers are receiving the appropriate assistance and that the service-level objectives are achieved or exceeded. 

This role also may lead IT efforts supporting the business or plays a coordinating role where global IT projects may require cross-functional participation from the business. Is responsible for ensuring the quality delivery and support of infrastructure and ensures adherence to enterprise asset management. The role is responsible for fostering a positive collaborative team environment and must set an example for quality, service-oriented customer communication. This position is a technical and analytical position and uses overall management practices to lead the matrixed technology platform support personnel

What you’ll be doing

The primary purpose of this role is to solve technical issues via a process consistent with ITIL, best practices and scripts.  

• Coordinate, participate and manage datacenter consolidation activities.
• Deployment for AWS Azure and on prem Infrastructure, and other services
• P1/P2 infrastructure outages and use vendor escalation point of contacts when necessary
• Monitoring of Cloud and on prem infrastructure as services 
• Review open incidents and request and maintain SLA objectives
• Work on IT Projects in an AWS, Azure, and on prems environment and services
• Routine DevOps maintenance in AWS and Azure environments
• Deliver patching and system performance enhancements to systems
• Deliver cost management enhancements to existing AWS and Azure systems
• Deployment of new servers and Infrastructure for Datacenters 
• Provide technical support, performing root cause analysis, and troubleshooting for problem resolution.
• Create process and follow existing process, best practices, SOPs, compliance and training requirements.  This includes following and using Baxter's change control as well as manage tickets on this platform to ensure effective fault communications and awareness.
• May participate in 24x7 on call rotation
• Work closely with engineers and testers to identify, document and prioritize solutions that exemplify continuous improvement
• Implement reusable, automated solutions to common engineering operations tasks
• Implement Continuous Integration solutions that produce a variety of packages and binaries
• Implement Continuous Deployment solutions that target development environments
• Drive efficiency and standardization in the technologies, tools and techniques used by the team
• Identify potential performance bottlenecks in legacy and cloud-native systems

What you’ll bring

• Bachelor’s Degree in Computer Science or related field required.
• Overall experience required: 3-6 years Infrastructure Architecture and/or IT Operations.
• Passionate about continuous learning and keeping up with latest technologies
• Must be willing to work on a distributed team (Proposed Shift Timing: 1 PM to 10 PM)
• 1 year of experience with Cloud hosting, AWS or Azure
• 1 year of experience with Windows/Linux Servers, Vmware, Citrix
• Having a worked in a highly motivated, fast-paced, critical support role
• Excellent decision making and critical-thinking skills
• An ability to work in a fast-paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Participate in an on-call rotation schedule
• Must demonstrate the ability to prioritize, detail oriented and organize work
• Must be a self-starter and team player
• Must have the ability to multi-task
• Must have excellent oral and written communication skills

At Baxter, we offer a dynamic and future focused work environment offering workplace flexibility, additional annual leave and a strong value driven culture.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.