Analyst II - Service Management

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Analyst II - Service Management

Mumbai

Role Purpose:

As an Analyst II - Service Management, will be responsible for all operational aspects of the assigned customer accounts, from contract signature to implementation and all the way through to post-production support.

Duties & Responsibilities:

• Handling of incidents and Response and Resolution to Incidents with detailed RCA within SLAs
• Providing technical and functional analysis to Development team as part of Bug Analysis
• Participating from techno-functional point of view during release upgrades
• Deployment of minor release upgrades
• To work in shifts in alignment with customer time zones

Knowledge, Skills and Experience:

- Working knowledge of Java, PL SQL, Shell scripts.

- Excellent analytical and problem solving skills given the complexity of Product and client queries.

- Good communication skills - both written and verbal.

-- Good understanding of MS Office (Word, Excel etc.).

- Flexibility to work in different/shift timings depending on client timezones.

What do we offer?

• Open culture and challenging opportunity to satisfy intellectual needs

  
  

• Flexible working hours

  
  

• Work-life balance

  
  

• Excellent, dynamic and multicultural environment

  
  

About Accelya

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing.

Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.

The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.

We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.

For more information, please visit www.accelya.com

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!