Analyst - HR Tech System Support (Workday)

About this role

Team Overview:

The HR Technology Systems Support position is responsible for providing platform solutions to the entire HR community and other clients across the firm for all activities related to the employee life cycle. This is a global role that will entail you working closely with your team members, as well as with partners across all HR functions, to deliver outstanding platform support for employee lifecycle activities. We are seeking a high energy, ambitious individual who is customer service oriented, enjoys problem solving and wants to work in a fast-paced and collaborative environment.

Primary Responsibilities:

• Provide frontline support for all HR systems (Workday, ServiceNow etc.), which includes answering and triaging platform inquiries, solving workflow issues and executing System Administrator tasks issues quickly and effectively.

  
  

• Partner with HR Platforms Functional Leads, Corporate Applications and platform vendors to triage and resolve technical issues.

  
  

• Proactively participate in HR projects that contribute to the improvement of the HR services and products.

  
  

• Contribute to the establishment of team standards, procedures and SLAs for handling and triaging platform inquiries and issues in partnership with other HR Operation teams.

  
  

• Proactively identify service improvement opportunities to drive optimal delivery of solutions.

  
  

• Participate in testing activities for platform improvements, upgrade cycles, and key HR business cycle activities.

  
  

• Create and maintain resource documents for HR and non-HR end users.

  
  

• Lead and/or participate in HR workflow and platform training sessions.

  
  

Preferred Knowledge, Skills and Abilities:

• Good understanding of HR services and processes

  
  

• Highly motivated to resolve client issues quickly and effectively

  
  

• Empathy for client experience and passion for providing exceptional service

  
  

• Strong intellectual curiosity and enjoys problem solving

  
  

• Excellent communicator (written and spoken)

  
  

• Thrives in fast–paced and collaborative environment

  
  

• Strong analytical skills with a keen attention to detail

  
  

• Ability to synthesize data and analyze for trends

  
  

• Experience supporting and/or maintaining one or more HR systems

  
  

• Experience working with geographically distributed teams (e.g. working with global teams)

  
  

• Eager to learn and a love for technology

  
  

Qualifications:

• Bachelor's/Master's degree or equivalent experience

  
  

• 3 to 5 years of professional experience, preferably in Human Resources Operations or Technology Support

  
  

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.