Analyst : Data Information Mgt Analyst

JD : Data/Information Mgt Analyst (C10)

About us:

Global Decision Management is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast growing organization working with Citi businesses and functions across the world.

 What do we offer:

As NA Retail DBM team, our core business responsibility is to identify qualified customers for different promotions. DBM team supports CBNA Campaign Fulfillment process for Retail & Small Business promotions, Marketing and Sales campaigns including the products in lending area running across NA region.

Few notables among the multiple areas we work in:

• Campaign management: Design and implement different types of campaigns, based on the criteria provided by marketing and sales team, spanning across all 3 stages of customer lifecycle – acquisition, ECM and Retention.
• List Processing: Our List processing team which is dedicated to Lending, Mortgage and Small business areas is responsible for marketing and sales campaigns which comprises products like HELOC, PIL, CCL etc.
• Tracking: Measure campaign’s response for the given offer period to forecast and improve the future campaigns.

Expertise Required:

Analytical Skills

• Strong quantitative aptitude
• Proficient in identifying trends and patterns with data
• Generate actionable Business Solutions

Tools and Platforms      

• Proficient in SAS, SQL, Unix
• Proficient in MS Excel, PowerPoint

Domain Skills

In depth understanding of

• Campaign Lifecycle Management
• Retail Banking, Credit cards
• Customer life cycle

 (Preferred) - Knowledge of Credit Cards, Understanding of Retail Business

Soft Skills

• Ability to identify, clearly articulate and solve business problems and present them to the management in a structured and simpler form
• Should have excellent communication and inter-personal skills
• Ability to work independently on complex projects
• Ability to take lead and innovate.

Educational and Experience:

• MBA /Master’s degree in Mathematics / Information Technology / Computer Applications or Engineering from a premier institute. B.Tech / B.E in Information Technology / Information Systems / MCA
• (Preferred) Post Graduate in – Computer Science, Mathematics, Operations Research, Statistics, Econometrics, Management Science and related fields
• 3 to 5 years of hands on experience in delivering Analytical solutions, with at least 1 year in Banking Industry.

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