Analyst-Data Analytics

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses, and merchants worldwide - combined with our leading-edge marketing, analytics, information management and rewards capabilities – enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Overview of the Business:

US Consumer Services (USCS) is responsible for driving profitable growth of American Express US Consumer portfolio by acquiring outstanding new customers and deepening Card Member Engagement and Loyalty through developing differentiated products & partnerships and strengthening our membership services offerings across Travel, Dining, Lifestyle and Banking.

Our mission is to make Amex membership an indisputable competitive advantage and help each other become better leaders everyday. Our Strategy is focused on building a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.

The US Consumer Services organization is currently hiring for Analyst – Lending Analytics team who will drive the development of differentiated data capabilities and deploy analytics to understand Card Member behavior, inform product strategy, and make membership an indisputable competitive advantage.

Responsibilities:

• Develop/maintain dashboards and decomposition frameworks for portfolio performance tracking.
• Unlock full potential of new data (external/partner) to understand benefit landscape, enhance benchmarking frameworks, evolve generational behavioral insights, and create compelling narratives on portfolio trends.
• Conduct bespoke analysis and deep-dives across portfolio and products to understand refresh impacts, revenue optimization, measure customer benefit usage & impact, and track performance drivers.
• Unlock growth opportunities & customer engagement through new data/DS intelligence, and design customer segmentation frameworks, targeting optimization & triggers.
• Partner with internal and external teams to manage industry level data needs across the enterprise and enable competitive benchmarking of our portfolio.

Qualifications/Requirements:

• Post-Graduation/Graduation from a top tier college
• 0-1 years of experience in Data analytics
• Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
• Ability to work effectively in a team environment
• Strong communication and interpersonal skills
• Creative thinker with ability to learn quickly and navigate through unstructured problems
• Ability to Integrate with Cross-Functional Business Partners Worldwide
• Good Programming skills are a plus
• Knowledge of SQL, Python is a plus
• Knowledge of MS Office – PowerPoint, Excel

Job Location: Hybrid (Gurgaon) 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.