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Airport Representative

- Four Seasons Hotels and Resorts
- India

30+ days ago 2025/03/19

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Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About the role
The Airport Representative is responsible for welcoming/escorting/farewell of Four Seasons Bengaluru guests at the airport who have requested a limousine for pick-up and drop-off. Assist guests with any transport/airport assistance they may need. Help create a memorable experience for a guest. Airport representatives are responsible for creating WOWs for our guests even before they are checked in and even when they have checked out.

What you will do

To efficiently co-ordinate and assist with all hotel guest arrivals at the airport. Also ability to greet departing guest, proceed to take care of their baggage and escort to check in counter.
To liaise with airport personnel on lost luggage, to make special flight arrangements, last minute flight change for guests, and to look after special VIP arrangements.
To make airline reservations, change flight requirements and purchase flight tickets. Also at occasions to do pre - check-in of flights.
To verify the transportation report in advance and prepare for all arriving guests and departing guests.
To handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
To resolve customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc. Strives to anticipate and exceed guest expectations at all occasions.

What you bring