Job Description
You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence. Your Role You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. Your Responsibilities You will do this by working with a variety of internal + external stakeholders whilst focusing on the following key objectives.To take lead in monitoring + driving sales activities.To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses.To conduct regular reviews of sales leads + customer portfolios with key stakeholders.To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team.To provide CCL team the customer’s feedback + support on resolutions as required.To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL).To maintain + update relevant customer information on internal systems.To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Skills and Experiences Bachelors Degree is mandatoryPrior Experience in Freight Forwarding/ Logistics industry is mustPrior experience in Air Logistics Filed Sales and Business Development is mustGood Communication skills
