Job Description
You will be part of our Air Logistics team, adding your leadership expertise + management skills to the delivery of customer + operational excellence.
Your Role Your primary objective will be to lead our people, customer + operations strategy for the assigned territory, monitoring + driving continuous improvement in development efforts. Your Responsibilities
- You will ensure that all involved teams + stakeholders achieve or exceed company goals by developing business while optimizing operational processes + production costs. You will do this by working with internal stakeholders while focusing on these key objectives:
- To drive development efforts through customer acquisition + retention programs.
- To set up + monitor key metrics for operational excellence as per guidelines.
- To track training curriculum + oversee implementation of customer SOPs to drive customer excellence.
- To ensure operations are managed within the regulatory requirements, company guidelines, industry standards + management guidance + liaise with QSHE to ensure audit readiness at all times.
- To set up procurement + pricing strategies to help attract the right mix of business + trade lane development support in alignment with key stakeholders.
- To ensure the optimal usage of the system + tools, while promoting e-touch initiatives (digitalization).
- To drive a healthy forwarding sub-ledger (FSL), regularly analyzing profit + loss (P+L) reports while ensuring target achievement, focusing on the cost of production + financial targets.
- To exchange key information with the network, which may directly/indirectly impact operations + potentially need process changes.
Your Skills and Experiences
- Graduation is mandatory.
- 10-12 years of relevant experience in freight forwarding sector.
- Strong customer management skills, knowledge of the market and P&L expertise.
- Stakeholder and customer relationships.
Good Reasons to Join Work for the number one freight forwarder in the world.
