AIOPS Support Engineer

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Work as part of a team to provide support for our AIOPs Customers.
• Respond to customer requests within our Service Level Agreement.
• Providing timely updates to customer issues. Problem replication of reported issues.
• Working on our IBM Tivoli Netcool, Network Operation Insights and CloudPak AIOPs solutions. Identify / Confirm possible software defects and log software enhancements.
• Work with a minimum of supervision. Some Altered Shifts will be required, along with Weekend Coverage (on call). Problem replication of reported issues

Required Technical and Professional Expertise

• Deep technical aptitude and ability to communicate effectively with both technical customer as well as business oriented customers.
• Ability to diagnose technical problems.
• Advanced level knowledge of Linux. Strong Cloud skills, Kubernetes and/or Redhat Openshift. Base knowledge of industry leading 3rd party applications that integrates with the AIOPs/ Netcool Suite.
• Knowledge of at least one scripting language e.g. Python, Ansible, Bash. Understanding of the protocols: SNMP, IP, IGRP, Serial, Frame Relay,CDP, VLANs, RIP, Ethernet.

Preferred Technical and Professional Expertise

• Degree qualified in Computer Science or a related discipline.
• Cisco certified to at minimum level of CCNA