AIGC HR Partner Manager (APAC), Amazon Advertising, IMDb, Grand Challenge (AIGC)

The AIGC HR Partner Manager role guides a team of HR Partners to deliver results at the highest level for our business. Our HR Partners are known for their knowledge of HR programs, processes and tools and their ability to work across a portfolio of businesses. They act as the front-line consultant to people managers to create a positive employee experience, offering consistent HR advice on people matters.
The HRP Manager will need to establish appropriate mechanisms, monitor team performance against objectives, assist the team with their daily and project work, as well as support with complex cases resolution.
This role would manage APAC and report to the Global AIGC Human Resources Partner (HRP) Leader.
Key job responsibilities
The HRP Manager Role will be responsible for managing HRP teams supporting APAC (Japan, China, India). Key responsibilities would include:
1. Review assigned queries: Monitor the assigned queries to the team members, ensure efficient division of domain areas. Focus on improving response SLAs and enhancing the customer experience
2. Drive Efficiencies and Improvements: Lead initiatives to improve processes such as query resolution, employee engagement, and data reporting. Strive for continuous improvements and efficiency gains
3. Enhance Data Reporting: Increase the volume and quality of data reports produced by the team. Use these reports to monitor organizational health and provide actionable recommendations for improvement
4. Strengthen Manager Capability: Develop and implement mechanisms and programs to enhance the manager capability within AIGC organization
5. Promote Automation and Process Improvement: Set and achieve goals for the HRP team to drive automation and process improvements
6. Hire and Develop Talent: Hire and nurture strong HR professionals (HRPs) to support the business effectively
7. Develop Subject Matter Expertise (SME): Build SME capabilities within the team to enable scalability and better support
8. Create customer mechanisms: Initiate and conduct mechanisms viz. Monthly Business Reviews (MBRs) etc. to stay connected with local HR leaders and HR Business Partners (HRBPs) to share insights across common and business-specific areas
9. In addition, the role holder will also support a few teams (frontline managers) in the capacity of a HR Partner. As an HR Partner, your key responsibilities will include: ·
• Process Improvement: Collaborate with HR Services (HRS) to review and streamline people processes.
• Local Expertise: Serve as the local expert for site-specific requests, including policies and labour law changes.
• Performance Management: Support frontline managers in handling performance management cases
• Employee Relations: Assist in employee relations processes, advising managers on people matters requiring knowledge of policies, procedures, and local legislation
• Employee Engagement: Manage employee engagement programs and help managers create action plans to drive improvements
• Change Management: Provide tools, frameworks, and support to HR Business Partners and Business Managers for change initiatives and execute change plans locally
• Talent Management: Support the talent management process by developing toolkits and communications that enable managers to be self-sufficient
• Training and Development: Enhance the success of new and experienced managers by leveraging, delivering, and improving existing training content
• Career Development: Coach and support frontline managers in conducting career development conversations
• Cultural Stewardship: Act as a steward of the employee experience and uphold Amazon's culture
• Program Management: Serve as the point of contact and program manager for people tools, processes, programs, or projects, managing their implementation and review
• Collaboration: Work with other HR Business Partners on key HR projects and initiatives critical to the site/region, such as introducing new policies or benefits
• Data Analysis: Analyse data and trends across the organization, highlighting observations and recommending solutions as appropriate
• Degree in Human Resources with about 6-8 years’ work experience.
• Ability to analyze organization and individual needs and create the most cost-effective package to meet them.
• Proven understanding of the role and functions of a human resource office within an operations structure
• Proven ability to use initiative in carrying out tasks
• Proven ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions
• Exposure to multi-country employment law
• Ability to influence and drive initiatives with Global HR partners at different levels to achieve results
• Strong business and HR acumen, including strong problem-solving skills, critical thinking, and self-initiative
• Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
• Demonstrated ability to manage and deliver through a high-performing team. · Excellent written, verbal communication, interpersonal skills; high quality document and report preparation
• Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network
• Experience working in an entrepreneurial environment requiring strong multi-tasking abilities
• Proven skill in the operation and utilization software such as Microsoft office