AI Platform Operational Lead

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

AI Platform Operational Lead

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for ensuring uninterrupted system performance, meeting stringent SLAs, and driving operational excellence.

• Platform Management: Oversee the administration and optimization of cloud platforms (e.g., AWS, GCP, Azure) and data engineering platforms (e.g., Databricks) to support data pipelines and ML workloads.
• Ensure system uptime and performance: Monitor system health, proactively identify and resolve issues, and implement measures to prevent outages.
• Meet SLAs: Establish and maintain key performance indicators (KPIs) to measure system performance against SLAs and implement corrective actions when necessary.
• Incident management: Develop and perform incident response plans, coordinate cross-functional teams during incidents, and conduct post-incident reviews.
• Capacity planning: Proactively assess system capacity, identify potential bottlenecks, and implement scaling strategies.
• Continuous improvement: Find opportunities to optimize system performance, reduce costs, and enhance reliability.

What we expect of you

We are seeking a highly skilled and experienced Platform and Operational Lead to oversee platform administration, the smooth running of our software and data pipelines.

• Master’s degree in computer science/engineering preferred and 6+ years experience OR,
• Bachelor’s degree in computer science/engineering preferred and 8+ years experience.
• Consistent track record in handling production environments and ensuring system reliability.
• Strong understanding of IT operations, including monitoring, alerting, and incident management.
• Experience with data pipelines and software applications.
• Ability to analyze system performance metrics and identify areas for improvement.
• Strong problem-solving and decision-making skills. Excellent communication and interpersonal skills.

• Cloud Platforms: In-depth knowledge of cloud platforms (AWS, GCP, Azure) and their services for compute, storage, and networking.
• Data Engineering: Proficiency in data engineering tools and technologies (e.g., Spark, Hadoop, Kafka, SQL).
• Machine Learning: Understanding of ML concepts, pipelines, and frameworks (e.g., TensorFlow, PyTorch, MLflow).
• DevOps: Experience with DevOps practices, CI/CD pipelines, and infrastructure as code (IaC).
• Monitoring and Alerting: Expertise in monitoring tools (e.g., Prometheus, Grafana) and alert management.

• Cloud Computing certificate preferred

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills
• Ability to work effectively with global, remote teams
• High degree of initiative and self-motivation.
• Ability to handle multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.