Advanced Quality Professional I

Department: Customer Complaints - Global Business Services (CC GBS)

Are you passionate about working in a core process in Novo Nordisk? Are you eager to contribute with your technical skills and structured working style in a meaningful position, making a difference for patients all over the world? Do you have experience in product complaint handling and performing related investigations? If your answer to the afore-mentioned questions is a yes, then please read on and apply today for a life-changing career. We are looking for an Advanced Quality Professional I to join our Customer Complaints GBS team at Novo Nordisk.

The position
As an Advanced Quality Professional I in Customer Complaints GBS, you will have the following responsibilities:

• Process customer complaints without samples and enter the reported information in the Novo Nordisk complaint handling database (CCGloW).
• Handle inquiries and maintain a network of complaint contacts within affiliates, CC DK, CC US and investigators.
• Handle inquiries from affiliates and other departments in Novo Nordisk A/S related to customer complaints.
• Validate and register customer feedback and ideas in the customer feedback database.
• Prepare yearly customer feedback report from the customer idea database and provide input to QMR regarding customer feedback trends.
• Evaluate new customer complaints and follow up on updated triage cases.

Qualifications
We realise that few people are experts at everything. But if you can nod your head at the following attributes then you could be the person we are looking for:

• Bachelor's or Master’s in pharmacy or life sciences.
• Minimum 1-3 years’ experience in product/quality complaint handling or similar roles within the pharmaceutical industry.
• Strong understanding of Novo Nordisk or pharmaceutical operations, pharmacovigilance requirements, GMP, and GxP guidelines.
• Proficient in MS Office and Windows applications
• Ability to work independently and within strict timelines with the mindset/drive to deliver and manage daily KPIs
• Able to work across cultures and manage stakeholders, valuing diversity and inclusivity.
• Self-motivated, proactive, quick learner, with strong analytical and detail-oriented skills.
• Team-oriented, capable of motivating others, taking initiatives, with high degree of flexibility
• Maintain a quality mind-set, even when faced with highly repetitive tasks 

About the department
The Customer Complaints GBS Team is a vital part of NN Quality GBS. This team consists of a group of experienced professionals who primarily handle customer complaints received without samples across Novo Nordisk. It is an extended team of Customer Complaints Department in Denmark working on end-to-end process for Customer Complaints received for all NN products and devices. We, in Customer Complaints department are more than 80 colleagues organized into different teams, spread across Denmark, India and US. You will be part of a team consisting of 10-15 dedicated employees.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact 
If you believe you are a match for the above requirements and are willing to take up the role, please apply here with our online application tool.

Deadline 
Apply on or before: 18th October 2024.

Disclaimer 
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make reques

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.