Job Description
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
This is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterward.
- This is a client-facing role and requires the consultant to collaborate closely with the client, understand their technical and business requirements, and then Implement the Adobe Campaign solution in a manner client gets the most value out of the solution. The consultant’s main objective is to drive successful delivery and maintain a high level of satisfaction for our customers.
- You will enable client success by providing innovative solutions leveraging Adobe’s Digital Marketing Suite of products.
- You will develop coding best practices and solutions that integrate with the client’s current online infrastructure including mobile and any third-party advertising efforts.
- The role includes utilizing and developing best practices for integrating Digital Marketing Products with existing websites, providing support and training to other marketing specialists as needed, mentoring new Development Consultants, maintaining documentation of solutions and integrations, continuing education on new technologies and platforms that provide benefit to the Digital Marketing Suite and the implementations and delivering top notch solutions to clients.
What you'll Do
Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):
- Work with Clients to assess requirements
- Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
- Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting
- Develop customer-specific solutions where necessary and document them
- Proactive problem diagnosis, troubleshooting and, resolution
- Create Implementation plans for new and existing clients
- Knowledge transfer/Training to customers on solution implemented
- Product Installations, Upgrades and Configuration activities
- Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers
- Build great working relationship with Onshore Consulting team, Learn and Adopt best- practices from such teams globally
- Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
- Learn multiple Adobe Digital Marketing Solutions and provide multi-product Enablement and Integration solutions to strategic clients
- Work with Digital Marketing Consultants to make recommendations in regard to Digital Marketing Suite technical implementations
- Support additional team members by mentoring and teaching
- Work closely with the Quality Assurance team to ensure professional delivery of Business Consulting Services to your clients
What you need to succeed
- Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
- Programming experience (Javascript / Java / VB / C# / PHP)
- Knowledge of Web Technologies like HTML, and CSS would be a plus
- Good communication skills to ensure effective customer interactions, communications, and documentation
- Self-starter - Organized and highly motivated
- Fast learner, ability to learn new technologies/languages
- Knowledge of HTML DOM manipulation and page load events a plus
- Project Management skills a plus
- Ability to develop creative solutions to problems
- Able to multi-task in a dynamic environment
- Able to work independently with minimal supervision
- Experience leading team members will be a plus
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
