Job Description
- Accurately assess and categorize cases based on their nature and urgency.
- Sorting and allocation of claims first hand ensuring they are accurately assigned.
- Classification of data and support with reporting to line manager.
- Route cases to the correct queues within the queue management system.
- Ensure efficient and timely case assignment to the appropriate customer service and claim’s handlers.
- Identify and escalate any potential SLA breaches across various queues.
- Monitor case volume and workload within the operational queues.
- Maintain accurate and up-to-date records within the system.
- Collaborate effectively with Team leaders and sites leads across all GIH sites
- Identify opportunities for process improvement within the Queue management workflow.
- Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness.
- Able to work on night shift.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
