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Job Description

Job Description


  • Perform the daily BAU of Billing Customers and ensure the Service requests are processed within SLA
  • Support the Leads/Managers in the preparing of Billing Handover, Daily & Monthly Performance, Productivity and Accuracy reports.
  • Continuously seek out better ways of performing the process and incorporate continuous process improvements
  • Creation of SOP’s
  • Analysis and resolutions to all Team member queries & co ordinating with Leads on critical activities
  • Ensure client deliverables are met and emails are responded post end to end understanding and evaluations
  • Explore Process Improvements and Drive projects

Requirement and Qualifications


  • Minimum 3 + Years of Overall work experience in OTC
  • Bachelors/Masters degree in Finance and Accounting
  • Experience in any ERP application
  • Fluent in communication (Both Written and verbal)
  • Should be flexible to work in any shift
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