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Account Director - Work Dynamics
About JLL
About our Client
Location- Bangalore
We’re JLL. We’re a professional services and investment management firm specialising in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
A large Technology client in APAC, has a India portfolio of 10m sqft, in over 20 sites, with a team of over 200 direct employees and 1,700+ vendor staff.
The client’ s expectations of this leader is to deliver on the shared vision:
Driving the transformation agenda to align and support the client’s objectives which include the workplace experience plays a key role in the client’s employee value proposition to attract and retain the best talent.
Encompass a partnering approach, taking elements of the vested ethos to Bust Silos, Tell It Like It Is and Get It Done.
Develop and lead a team where accountability is at the core.
Manage and support the significant portfolio growth with a focus on optimization, operational excellence and user experience.
Build a culture of belonging to create a workplace where everyone can contribute to the full potential, deliver their best work, and be an Account of Choice within JLL and beyond.
The Role
The India Account Executive is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional and India initiatives and ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the portfolio of the Client throughout India as well as build strong & sustainable relationships within the client’s organization. In addition, the role will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to meet the evolving needs of the client.
Reporting Relationships
Direct Manager: Regional Account Executive
Direct Reports: India Operations Manager, City Leads, India Technical Services Manager
Strategy and Account Management
Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace.
Ensure that the account plan is implemented and aligned with client objectives.
Work with the Account Management Enablement organisation to implement the agreed account management practices.
Client Relationship Management
Ability to extract and translate customer expectations into innovative strategic initiatives
Drive a data driven culture where the team uses data insights to report to clients, make recommendations and solutions.
Balances the needs of both client and JLL
Exhibits result orientation
Transformational Improvement
Drives creation and delivery of the strategic improvement roadmap
Promotes continuous improvement & Innovation
Role models a proactive and ownership focused mind-set
Lead & Deliver
Create a high-performing, integrated team who are committed to delivering exceptional client results.
Exceed the Desired Outcomes every year
Promote open, constructive and collaborative relations with clients, superiors, subordinates and peers
Build strong and successful strategic partnerships between client and JLL, on- and off the direct team
Financial Management
Lead the development of the property budgets and forecasts in accordance with the financial timetable.
Meets the agreed growth targets for the account.
Contract Management
Ensures adherence to the contract requirements and intents
Responsible for the achievement of key performance indicators, service levels and other measures as contracted
Work with Regional Team to manage any contract change requests
Operations
Responsible for management oversight of all resources involved in the delivery of services, e.g. recruitment, performance assessment etc.
Drives operational excellence across all services delivered, aiming to simplify, standardise and automate processes and procedures to enhance our service offering and make it more sustainable.
Actively manages the professional development of all direct reports
Prepares and implements a succession plan for the India Team.
Lead and drive transformation of operating structure to support workplace experience and overall delivery goals
Drive innovative knowledge growth and fresh ways of thinking across all the functions
Review and enhance current and future skills to drive productivity, innovation and enable the future of work.
Sources, transfers and implements best practices to the account through bringing outside in
Successfully communicates and commercialises successes and compliments to maintain positive momentum
Drives regional consistency e.g. in reporting, standard operating procedures, systems and HR practices
Core Competencies & Personal Attributes
Behaviours
The ideal candidate should have demonstrated the following competencies:
Empathetic, deeply understands the goals, drivers and needs of others
Trustworthy, earns and deserves the trust of clients and colleagues
Inclusive in all decisions and behaviours and demands this from others
Embodies JLL values of Ethics, Excellence and Teamwork
Decisive and relentless with a bias for action
Courage to make the tough decisions and have difficult conversations
Accountable for actions and outcomes and holds others to be accountable
Value agility and are not afraid to shift as conditions change
Authentic in their true self, not afraid of deliberate truth telling
Natural relationship builder with superior communication skills
Learns quickly from mistakes, recognizes patterns in the environment, and changes behavior based on immediate feedback
Sounds like you? to apply you need to have:
Experience
Minimum 15 years’ experience in real estate, preferably with strength in Facilities Account Management, ideally with a focus around Employee Experience and Sustainability. Beneficial to have understanding in Project Management, Transaction Management, Strategic Portfolio Management, Lease Administration and Workplace Strategy
Has handled complex account structures, either running multiple teams, multi disciplines, across multiple locations and countries
Has experience in handling client and/or Firm sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth
Has grown talent through effective leadership and management. Strong track record of advancing both individuals and teams in complex business environments into management roles
Knowledge
Knowledgeable of corporate real estate industry and has subject matter expertise
in several areas
Excellent knowledge of business and financial acumen
Knows how to engage and attract talent within the competitor landscape
Keeps up to date with industry trends, research and the competitive landscape
Knowledge of clients model and strategy and industry
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
Apply today!
Location:
Scheduled Weekly Hours:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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