Accessibility Lead -Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As an Accessibility Lead within the Consumer & Community Banking team, you will be responsible for overseeing the accessibility of our customer-facing web and mobile design system. Your role will involve working across the product lifecycle to ensure accessibility in components and design patterns that reach millions of Chase customers. Additionally, you will collaborate with our accessibility team to promote consistency across the organization.

Job responsibilities

• Identify and suggest potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws
• Recommend solutions to maintain compliance while creating accessible digital products for an excellent customer experience
• Apply accessibility knowledge to a wide range of the firm’s digital properties, including mobile applications, and digital documents by providing in-depth accessibility guidance for our primary customer-facing web and mobile design system
• Coach colleagues and clients in one on one, small group, or large forum environments including leading technical discussions and decision-making to resolve complex issues
• Identify, report on and suggest improvements to the product using data on accessibility issues .
• Collaborate across roles throughout the product design lifecycle (product, design, dev, testing) to ensure accessibility in design system components and patterns
• Manage online accessibility resources and creating content to support company standards and processes
• Build relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures

Required qualifications, capabilities, and skills

• 7+ years of experience in engaging accessibility in digital, customer facing programs or functions
• Minimum of a Bachelor’s degree in a related field
• Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards
• Expert knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
• Expert-level experience in accessibility on a minimum of one platform, and familiarity with a broad range:
• Web accessibility on Windows , macOS ,PDF accessibility, digital document standards ,Video and other digital media
• Experience in Reviewing the designs
• Working proficiency and development skills in a minimum of one platform:
• Web development (semantic HTML, CSS, JavaScript, and WAI-ARIA ) and Native development (iOS and/or Android)
• Broad knowledge of digital assistive technologies
• Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects

Preferred qualifications, capabilities and skills

• Working knowledge of Agile and Jira
• Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending “Best in Class” practices
• Experience with usability and accessibility research
• Ability to leverage industry knowledge to discern future trends
• Mobile accessibility on Android and iOS 
• Related certifications highly desired

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.